Terms & Conditions
The full terms and conditions which apply to the use of this website and to any orders place via it are available here termsandconditions.pdf.
The summary below is for guidance only.
Prices
Prices shown on this website are valid at the time of first viewing and for 7 days thereafter.
Ordering
Art Supplies Online can only accept orders from within the European Union and EFTA.
Orders are placed by selecting the delivery service and region and completing the contact information on the Checkout Page where you can review the order contents. Upon checkout you will be taken to a secure third party website where you enter your credit or debit card information. These details are handled by Secure Hosting Ltd. and are not stored on our website server.
Privacy
The website offers the opportunity to register your name, address and e-mail details. This allows returning customers to order without re-entering this information. User details obtained via user registration or through the checkout process are retained only for the purpose of handling orders and will never be disclosed to a third party.
Delivery and Delivery Charges
See the Delivery page
Cancellation and Returns Policy
You may at any point within 14 days of receipt of your order cancel the order and receive a refund minus postage costs. If you wish to cancel your order contact us via email and we will instruct you to send the goods supplied back to us. Upon our receipt we will issue an immediate refund; if any of the items from the order sent to you are missing or lost we will deduct them from your refund.
If upon receipt of the goods you find that any are missing, damaged or faulty you must inform us immediately. We will then contact you to establish whether you want a replacement or refund, and to advise about returns. In such a case we will refund the cost of the goods, our delivery charge and your return delivery costs.
You must post the goods back to us within 7 working days of informing us that you wish to return them; failure to do so will result in the refund not being processed. We do also strongly recommend that you send them by recorded delivery. These provisions do not affect your statutory rights.