Terms & Conditions
The full terms and conditions which apply to the use of this website and to any orders place via it are available here termsandconditions.pdf.
The summary below is for guidance only.
Prices shown on this website are valid at the time of first viewing and for 7 days thereafter.
Art Supplies Online can only accept orders from within the European Union and EFTA.
Orders are placed by selecting the delivery service and region and completing the contact information on the Checkout Page where you can review the order contents. Upon checkout you will be taken to a secure third party website where you enter your credit or debit card information. These details are handled by Secure Hosting Ltd. and are not stored on our website server.
The website offers the opportunity to register your name, address and e-mail details. This allows returning customers to order without re-entering this information. User details obtained via user registration or through the checkout process are retained only for the purpose of handling orders and will never be disclosed to a third party.
Delivery and Delivery Charges
See the Delivery page
Cancellation and Returns Policy
If you are dissatisfied with any product purchased from Artists' Materials Online for any reason it will be accepted as long as the following terms of our returns and refund policy are met:
Consumer Protection (Distance Selling) Regulations 2000: The agreement may be cancelled by you up to 7 working days after you have received the goods and you will receive a full refund of their cost. When returning the goods you will be responsible for arranging the return, the cost of the return shipping and your initial delivery charge will not be refunded. The goods must be sent back to us within 7 working days in a manner requiring them to be signed for upon receipt. You will be required to email or post your notification of cancellation prior to returning the goods.
Missing, Damaged or Faulty Goods: If upon receipt of the goods you find that any are missing, damaged or faulty you must inform us immediately within 3 working days. We will then contact you to establish whether you want a replacement or refund, and to advise about returns. In such a case we will refund the cost of the goods, our delivery charge and your return delivery costs. Any goods sent back to us must be sent in a manner requiring them to be signed for upon receipt.